These books are currently printed on demand through an affiliate printing company. Each book is printed specifically to fulfill your order; therefore, returns and refunds are not possible. If there is a printing error in your book, I will do my best to help resolve the issue, but please note that missgreatlake.com does not have authority over or access to the physical printing process. Thank you for your understanding. 

These books are printed on demand and shipped directly to you through an affiliate printing company. You will receive information from printing company regarding shipping and tracking via email. Please expect several weeks between ordering and receiving this item.